Although they can in certain situations, security professionals are not required to make arrests; rather, a security professionals' main objective while on duty is the prevention and deterrence of crime. Specifically as it relates to Transcend Security, our security professionals enforce specific scope-of-service rules placed upon them by the contractual obligations we have with our clients. And while our training methods are intense, at Transcend Security our training philosophy is simple; we provide real-world, relevant training that meets the needs of each unique client site.
Transcend Security has developed a detailed training program that consistsof over 20 hours of pre-assignment training. This pre-assignment training is customized to meet the specific needs of any entity. Our training program not only focuses on security-specific areas; but also customer service areas as well, and introduces our security professionals to the intricacies and etiquette that are expected by all.
Training modules arm our officers with the training and skills needed to ensure safety and protect assets. Ongoing training courses are given, specific to that officers scope of service.
In addition to the training of the "detect, deter, observe, and report" methodology; Transcend Security has added another layer to its training program. We've made a huge investment into Target Solutions and their Professional Security Training Network (PSTN) so that we can deliver engaging, up-to-date training courses that educates employees, improves performance and reduces liability. Our online interactive training is based on actual security scenarios for security professionals to react to, increasing engagement, retention and results. PSTN Instructors consists of Certified Protection Professionals, Law Enforcement Professionals, Industry Specialists, or College Professors specializing in criminal studies.
POWERFUL TOOLS FOR OUR CLIENTS AND
The client portal provides our clients with TRANSPARENCY by giving them direct access to their data. This self-serve approach means that our clients feel empowered and realize that Transcend Security doesn't hide anything. Our clients have the power to review analytics, daily reports, officer movement, who is working when, and more.
Our Security Operation Center stays alerted with REAL-TIME access to all activity by our security professionals; such as attendance, incident reports, tours, checkpoint scans, and any unexpected events that may unfold. The Live Dashboard makes real-time information accessible from anywhere on a computer, tablet, or smartphone.
The Reporting System ELIMINATES paper reporting; thus simplifying the management, analysis, and distribution of data to our clients. Reporting is accurate, more efficient, and cost-effective, allowing management to focus on what the data represents and make more informed recommendations.
Our Security Operations Center is armed with a real-time visual tracking of our entire operation. Geo-fences with automated SMS and email ALERTS ensure that we're always aware of what's happening in-field and can access a full history of GPS activity whenever it's required, to ensure that our security professionals are on-the-move.
TRENDS & ANALYTICS
Meeting our obligations to our clients is MISSION CRITICAL at Transcend. The Incident Trends & Analytics tool adds value to the services we oﬀer. These rich and professional data-driven incident-trend reports provide our management team the ability to be more proactive and less reactive where potential security threats are concerned. Analytics allow our security staff to mitigate the overall risk level at our clients site.
The Watch Mode component enables us to capture live video of incidents, making the recordings available directly from the Live Dashboard within moments. The ability to capture video of incidents not only assists law enforcement in the event that there are no eye witnesses, but it also can objectively support claims against Transcend or our clients if necessary. These videos are valuable data assets and will be available in the portal whenever management or our clients need them, whether it’s for monitoring guards during interventions, ensuring compliance with company policies, or adding to our knowledge base for training purposes.
Decision-making based on accurate and credible data in real-time is truly a client-centric solution. And this allows Transcend Security to deliver the final piece of the puzzle to its clients - piece-of-mind. Peace-of-mind in knowing that we're where our clients want us to be, doing our job.
Want to know more about Workforce Management?
14850 N. Scottsdale Road
Scottsdale, AZ 85254
(T) (480) 656-6500
(F) (888) 890-3912