To provide a level of service that transcends good work, and discovers the tremendous experience of doing great work.
The definition of Transcend - “to go beyond the ordinary”, mirrors our vision as to how a security provider (or any service provider for that matter) should operate. We believe that by staying true to this vision, and by focusing on our six core business objectives - client relations, personnel, technology, training, service and value; our employee-centric culture will forever separate Transcend Security from its competitors.
Headquartered in Phoenix, Arizona, Transcend Security delivers an assortment of security protection services including uniformed guarding services, mobile security patrols, temporary security services, alarm & incident response services, parking enforcement services, special event services, and security technologies to a variety of vertical markets.
Transcend Security was built to deliver security services to businesses, communities, and industries with a specialized, customer service-oriented approach, that is geared with specificity towards each vertical market, and individual client - this is the foundation on which Transcend Security is built upon. It is our commitment to consistently deliver our clientele the highest quality security solutions in the market.
We invest significant resources into the hiring, training and retention of our security professionals. These investments have resulted in empowering our security professionals with a better understanding of the specialized needs of each client we serve. This enables us to not simply meet our clients' expectations; but rather to exceed our clients expectations.
The nucleus of our operational ecosystem is and will always be about the quality of our security professionals in-the-field. And why would the nucleus of our operational ecosystem be the quality of our security professionals? Simply stated, because our security professionals are on the “frontlines” of the business. They are the individuals that have daily interaction with our clients and their residents, their tenants, their guests, their visitors, etc. Consequently, we utilize a massive amount of resources in order to hire, train, and retain superior security professionals; because the quality level of our security professionals is unquestionably the lifeblood to the ultimate successful outcome where our client’s security needs are concerned.
And while our Mission Statement guides us on critical operational processes, our Vision Statement below shapes our understanding on why we are doing what we are doing,
Our responsibility is to continually improve all aspects of the security world in which we operate - by constantly focusing on today, while keeping a keen eye on tomorrow.
PROUD MEMBERS OF
OUR FOUNDERS MESSAGE
We created Transcend Security because of our desire to change the security industry. We both saw first-hand the significant gaps, weaknesses, and inadequacies - in terms of competency, professionalism, efficiency, and lack of commitment that typically exists within the security industry. These first-hand accounts led to our shared desire for change; and ultimately that desire led us to create Transcend Security.
We've built a company culture at Transcend Security that reflects our commitment to the well-being of every member of our team and all of our clients. Our passion for perfection will always drive us when we deliver our security services.
Always Moving Forward
- Chris Vetter & Shawn Crane
Administrative & Human
Chief Executive Officer &
Led by Michael Hulsebos, our Field Supervisors ensure that all security professionals are adhering to Transcend Security internal security policies and procedures. In addition the Field Supervisor staff makes certain that all security professionals are meeting and exceeding the expectation levels of each client, by utilizing multiple technologies at their disposal, including, but not limited to GPS devices, vehicle telematics, tour management software, and on-site camera monitoring.
The Field Supervisors also coordinate staffing needs, track budget expenses, report up the chain-of-command, dictate scheduling, and optimize the complexity that makes-up a perfectly efficient routing structure.
Security Operations Center
Led by Brian Savino, the Security Operations Center (SOC) is our centralized unit that monitors our camera systems and portable alarm systems, as well as conducts oversight, provides guidance, and manages issues on an employee and operational level as things happens, I.E., in real-time. In a broad view, the primary function of the SOC Analysts is to monitor technology activity and officer activity in-the-field (again, in real-time); and to act as a communication hub for security personnel, law enforcement, clients (after-hours), and various other entities that may be involved in the daily operations at Transcend Security on any given day.
The SOC is manned 24-hours a day by expert analysts. Through various technologies, the SOC scrutinizes in-the-field security professionals to guarantee that they follow proper protocol in dealing with a specific client directive. The SOC is typically the first to be notified of incidents that occur in-the-field. The SOC in turn disseminates, then relays all information pertaining to specific incidents to the appropriate contact person.
The nucleus of our operational ecosystem is currently, and always will be the quality of our security professionals in-the-field. Further, because our security professionals are on the “frontlines” of our business, they have more daily interaction with our clientele than does management. Consequently, we utilize numerous resources in order to hire, train, and retain superior security professionals, as they represent the unquestionable lifeblood to a successful outcome for our clients and their security needs.
We are successful at Transcend Security because we have a mindset whereby we don’t differentiate our security industry from those industries that provide a tangible product to an end-user such as automobiles, food items, computers, mobile devices, etc. To be a successful company in those industries, a company must ensure that the “product” they deliver to the end-user is of the highest quality - and Transcend Security feels the security world should be no different.
Our people, specifically our family of security professionals represent our tangible product. And because of this mindset, the quality and integrity of our security professionals will always form the pillars of our “employee-centric” approach.